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Refund Policy

Refund Policy 

Effective Date: 12/04/2025

At Phat Bear, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a refund policy that provides you with options for returning products or services under specified conditions.

1. Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:

  • The request for a refund must be made within 30 days of the purchase date.

  • The item must be unused, in the same condition that you received it, and in its original packaging (if applicable).

  • A receipt or proof of purchase is required to process the refund.

2. Non-Refundable Items
Certain items are non-refundable, including:

  • Gift cards.

  • Downloadable software products.

  • Items categorized as final sale or clearance.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact our customer service team at returns@phatbear.com with your order number and the reason for the return.

  2. We will provide you with instructions on how to return the item, including where to send it.

4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a certain number of days, depending on your bank or payment provider’s policies.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to our error (e.g., wrong or defective item).

6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will send you the replacement item at no additional cost, provided stock is available.

7. Changes to This Policy
Phat Bear reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services constitutes your acceptance of any changes.

8. Contact Us
If you have any questions regarding this Refund Policy

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